Cancellation of reservation 

Clients must be present at the meeting point indicated on the day and at the time agreed upon. Any client who does not show up for the activity at the place, day and time indicated, either due to delay or for any other reason, will lose the activity, as well as the payment of the reservation fee (50% of the total amount of the activity).

The client may cancel his reservation by requesting the cancellation by email, phone or whatsapp with a minimum of 24h in advance of the date and time of the start of the activity, obtaining a refund of 100% of the total amount of the reservation. 

Less than 24 hours prior to the contracted date and time, cancellations for any reason or circumstance will not be refunded.

* The reservation cancellation policy is not applicable to reservations originating from gift vouchers. Gift vouchers will not be refunded, they will be exchanged for products or services offered by the company to be consumed within one year from the issuance of the redemption.  

Change of reservation 

The client may request a change of date and time of their reservation by contacting us by email, phone or whatsapp with a minimum of 24 hours of the date and time that the activity will start. 

Date and time changes are subject to availability. 

Change in reservation prices

Prices may be subject to variations due to external factors, such as changes in the cost of fuel. Any changes will be communicated as far in advance as possible.

Cancellations by the company 

The most beautiful thing about our work is that it takes place in a natural environment, the sea, so weather conditions may vary and not always be the most appropriate.
It is for this reason that sometimes the activities may be affected by weather conditions such as waves, wind, currents or clouds, among others. 

In such a case, it will be at the discretion of the company’s managers and the instructors in charge of directing the activity, who will determine whether the activity can be carried out safely. In view of these conditions, activities may be cancelled at any time due to changing or worsening weather conditions. Affected customers will be offered a change of day and time of the activity and will have priority booking. 

If it is not possible for either party to relocate the reservation, the client will be entitled to a full refund of the activity fee.